At OFG, we work smarter so you can spend more time doing what makes you happy!
Job Title: 1st Line IT Service Desk Engineer
Hours: 37.5 hours per week | Monday–Friday
Salary: £25,837.50 per annum (dependent on experience)
Contract: Permanent | Full Time
UK applicants only | No sponsorship
At Outcomes First Group, we’re reimagining work/life balance. As part of our 4-Day Working Week trial (4DWW), you’ll work fewer hours for the same pay*, in a culture recognised six years running as a ‘Great Place to Work’.
We’re the UK’s largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity.
About the Role
We’re looking for a dedicated and customer‑focused 1st Line IT Service Desk Engineer to join our Central IT Team. You’ll provide responsive, high‑quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support.
Key Responsibilities
* Act as the first point of contact for all IT-related queries across the organisation
* Respond to and resolve incidents and service requests, providing timely updates to users
* Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager
* Accurately log and document incidents, requests, and resolutions
* Support users with hardware and software troubleshooting
* Configure and maintain user accounts and permissions
* Install, set up, and support applications across user devices
* Provide printer, laptop, mobile device, and tablet support
* Assist with connectivity and hardware across remote sites
* Contribute to and maintain internal knowledge base articles
* Identify opportunities for process improvements and enhanced efficiency
* Engage positively with colleagues across OFG, supporting a collaborative IT culture
Experience, Skills & Qualifications
* Strong customer service skills, with the ability to communicate clearly and professionally
* Working knowledge of hardware, software, and operating system support
* Ability to diagnose basic technical faults and resolve issues methodically
* Ability to prioritise workload, work under pressure, and meet deadlines
* Strong organisational skills and attention to detail
* Ability to work independently and take ownership of tasks
* Excellent interpersonal and problem‑solving skills
* Working knowledge of Microsoft applications and service desk systems
* 1–2 years’ experience in a 1st line support or technical service desk role
* Experience with Microsoft 365, Active Directory, Azure, or cloud-based solutions
* Basic understanding of networking, virtualisation, or IT security
* Experience supporting hardware/software across various devices
* Familiarity with Jamf or Microsoft Intune
* Knowledge of ITIL principles
* Working towards or holding a relevant IT qualification
Why Join Us?
Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales.
Our divisional brands include Acorn Education, Options Autism, Blenheim Schools, and Momenta Connect.
By joining our central teams, you’ll help shape strategy, provide expert support, and drive continuous improvement across a growing organisation renowned for quality, impact, and innovation. We value collaboration, professionalism, and creativity, offering the opportunity to influence change at scale while staying true to our core values of care, aspiration, and inclusion.
* Life Assurance
* Pension scheme with flexible contribution options
* Your Wellbeing Matters – mental and physical health support
* Family Growth Support, including enhanced maternity and paternity leave
* Flexible benefits via Vista, including discounts, Cycle to Work, Electric Car Scheme, critical illness cover, and more
We are committed to safeguarding and promoting the welfare of children and young people.
All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
We are an Equal Opportunities Employer.
We reserve the right to close the vacancy early if a high volume of suitable applications is received.
Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes.
All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.
4DWW is applicable after successful completion of 6 months’ probation period.
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