Overview
The
Hotel Security Officer plays a vital role in maintaining a safe and secure
environment for guests, colleagues, and property. As a highly visible presence
across the hotel, the role is responsible for monitoring, preventing, and
responding to safety and security risks with professionalism, discretion, and
efficiency.
This position
requires close coordination with hotel management and external emergency
services to ensure that all guests and employees enjoy a secure, welcoming
environment in line with Montcalm Collection’s commitment to excellence.
Key Responsibilities
·Monitor and ensure the safety and security of
hotel guests, staff, and property.
Operate surveillance systems, monitor cameras,
and investigate suspicious activity.
·Conduct regular foot and vehicle patrols across
all areas of the hotel.
·Respond promptly to emergencies including fire
alarms, medical incidents, or security breaches.
·Control access to restricted areas, ensuring
only authorised individuals are permitted.
·Maintain accurate records of incidents, actions
taken, and daily activity reports.
·Participate in emergency drills and follow
established hotel emergency procedures.
·Provide support to guests and staff during
incidents with professionalism and care.
·Liaise with management, local law enforcement,
and emergency services when required.
·Promote a culture of safety and vigilance
within the hotel team.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
Skills & Qualifications
·Previous experience in a security role, ideally
within hospitality or customer-facing environments.
·Knowledge of security procedures, surveillance
systems, and emergency response.
·Valid Security Industry Authority (SIA) licence
(as required by UK law).
·First Aid and CPR certification (preferred).
·Strong observational skills with keen attention
to detail.
·Calm, professional manner under pressure with
excellent problem-solving ability.
·Excellent written and verbal communication
skills.
·Ability to work independently and as part of a
team.
·Physically fit: able to stand, walk, and patrol
for extended periods, and lift to 20kg as required in emergencies.
·High school diploma or equivalent.
Working Condition
·Shift-based role, requiring flexibility to workdays,
nights, weekends, and bank holidays.
·Active, guest-facing role requiring
professional appearance (uniform provided).
·Involves standing, walking, and patrolling for
extended periods, with occasional physical demands during incidents.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.