**POSITION TITLE:** Patient Access Specialist I**STATUS:** Non- Exempt**REPORTS TO:** Patient Access Supervisor**DIRECT REPORTS:** N/A**ACCOUNTABILITY OBJECTIVE:** Responsible for creating a positive, welcoming, and warm environment for our patients. Customer service focused, enjoys being part of a collaborative team, and working in a fast- paced environment.**KEY RESPONSIBILITIES:** • Provide initial customer service experience to all patients and visitors, by greeting them in a warm and welcoming manner • Create patient charts by entering demographics and insurance information. • Facilitate appointment scheduling. • Facilitate patient check ins and check outs. • Handle patient payments. • Answers and routes phone calls to other departments. • Assist referral coordinators including uploading referral documents as needed. • Maintain confidentiality of medical records. • Other job duties as assigned.**QUALIFICATIONS AND SKILLS:** • High school diploma or GED required • Experience in a customer service related role preferred • 1 – 2 years hospital admissions / physician office experience preferred • Knowledge of medical terminology preferred**ADDITIONAL EXPERIENCE, NOT REQUIRED:** • Customer Service • Multi- Tasking • Flexibility • Telephone Skills • Time Management • Organization • Attention to Detail • Scheduling • Word Processing • ProfessionalismIf you have an appointment scheduled at our clinic or Infusion Center in **Bedford** on or after **10/14/2025**, we will see you at the new location.
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