Salary: £35,000 - 60,000 per year Requirements: Experience in Service Design, CX Strategy, UX Research, or Business Consulting At least 3–4 years of recent, hands-on Service Design experience as a primary role Ability to clearly articulate user journeys and explain user interactions across various touchpoints Research-driven mindset, conducting user interviews and understanding user challenges Strong skills in uncovering improvement opportunities Senior-level designers preferred due to the strategic and exploratory nature of the work Responsibilities: Focus on the end-to-end user journey, covering all digital and non-digital touchpoints Conduct user interviews and research to understand user challenges Articulate and document user journeys Identify improvement opportunities across various touchpoints Collaborate with cross-functional teams to enhance service design strategies Technologies: UX UI Design More: We are a forward-thinking company located in London, UK, offering a hybrid work environment. As a Senior Service Designer, you will be an integral part of our team, contributing to the development of innovative service design strategies. We value research-driven insights and provide opportunities for professional growth and exploration in your role. last updated 10 week of 2026