Location: Remote (UK-based)
Job Type: Full-time
Company Description
Nearby Group Ltd. is Tyne and Wear's largest private hire and taxi operator, serving tens of thousands of passengers each week. We play a key role in the local community and support thousands of drivers and customers across our network.
As we continue to grow, we are looking for experienced professionals who understand the transport and dispatch environment and can help us maintain high operational standards.
Role Description
We are looking for a full-time Information Technology Support Specialist with prior experience working with iCabbi, ideally in a customer support or operational support capacity.
This is a remote role based in the UK. You will be responsible for providing technical support to internal teams, resolving system-related issues, supporting dispatch operations, and ensuring the smooth running of our IT systems, with a strong focus on iCabbi.
The ideal candidate will already understand how iCabbi works in a live dispatch environment and be comfortable supporting users across different departments.
Key Responsibilities
* Provide first and second-line technical support across the organisation
* Act as a primary support contact for iCabbi-related issues
* Troubleshoot system, dispatch, pricing, mapping, and driver app issues within iCabbi
* Manage and resolve help desk tickets in a timely manner
* Support desktop systems and general IT infrastructure
* Liaise with third-party providers where required
* Assist with system configuration, user setup, and operational changes
* Document issues, resolutions, and internal processes
Essential Requirements
* Previous experience working with iCabbi in a customer support, help desk, or operational support role
* Strong understanding of iCabbi dispatch systems and workflows
* Technical support and troubleshooting experience
* Experience supporting desktop computers and IT systems
* Strong problem-solving skills
* Clear and professional communication skills
* Ability to work independently in a remote environment
* Based in the UK with the right to work
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Desirable
* Experience working within the private hire or taxi industry
* Familiarity with driver apps and booking platforms
* Experience supporting multi-site or high-volume operations
If you have hands-on iCabbi experience and understand the pace of a live dispatch environment, we'd like to hear from you.