Overview
Perfect Personnel are currently recruiting for a customer service administrator to work for our client based in Droitwich.
This job description is not prescriptive but an indication of what is expected of a member of our Customer Service/Administration department. You may be required to undertake any duties, which are reasonably deemed to be within your capabilities.
Main purpose of Job
Customer service and administration assistant
Role and hours
To assist with the efficient operation of the Customer Services department. Altering shifts of 9am until 6pm and 10:30am until 19:30pm
Duties and Responsibilities
* Assist all departments within the Traffic Office within your capability.
* Booking in jobs, contacting customers, entering jobs on the computer.
* Deal with initial telephone enquiries directing them to other colleagues if you are unable to deal with the query.
* Accurately take and relay messages taken on behalf of colleagues.
* Check and scan delivery notes.
* Process all paperwork according to Company procedure in a timely manner.
* Debriefing of drivers on their arrival back to base
* Perform all other administration duties including (but not limited to) filing, data entry, photocopying, making telephone calls, arranging appointments, etc.
* Be polite and courteous at all times
Other duties
* Ensure all visitors to the site are registered properly following Company procedure.
* To ensure all work is conducted with due regard to health, safety and welfare of both employees and customers or visitors.
* To maintain and improve standards of work through the undertaking of training, attending courses and keeping up to date with technical information and undertake new methods of work introduced by the Directors or Customer Services Manager in order to improve efficiency
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