Im working exclusively with a large, multi-site organisation that has grown rapidly and is now centralising how it manages short-notice staffing requirements.
They operate a successful internal staffing model and are implementing a national framework where all same-day and planned cover is coordinated through a dedicated Absence Hotline.
This is a pivotal hire in that transition.
When a call comes in early in the morning, you are the calm, decisive operator who assesses availability, makes fast decisions, manages suppliers, and ensures sites remain operational. Initially hands-on, this role is designed to grow into leading a national scheduling and operations function.
What youll be responsible for
In the initial phase, you will:
* Own the Absence Hotline, managing same-day and planned cover requests
* Schedule and deploy pre-vetted internal staff in response to short-notice absence
* Coordinate bookings with approved external agencies when internal cover is unavailable
* Ensure all agency-supplied workers meet required booking standards, including:
* Confirmed DBS clearance
* Receipt and recording of agency CVs and booking forms
* Maintain accurate booking records and clear communication between sites, agencies and internal teams
* Act as the central point of coordination as booking authority is removed from individual sites
In addition, you will: