IT Support Engineer Dereham, Norfolk (Hybrid: 3 days office / 2 days from home, or full-time office if preferred) £35,500 + bonus + on-call supplements Some people work through tickets. Some people take ownership, solve problems properly, reassure users, and make the whole business run better. We’re looking for the second kind. Recruit Ventures is hiring an IT Support Engineer / Helpdesk Engineer for 1st line and 2nd line support, to join our Helpdesk Support Team based in Dereham, Norfolk. This is an opportunity for a capable, dependable and ambitious support professional to play a visible role in a growing UK business that supports a network of offices and staff nationwide. This role will suit someone who enjoys being the person others trust when something matters: the person who stays calm, communicates clearly, fixes what can be fixed, and takes responsibility for seeing issues through. You’ll be supporting users across a broad range of day-to-day IT and business systems, delivering 1st line and 2nd line support and helping keep colleagues productive across our UK office network. What makes this role different We value people who combine technical competence, sound judgement and genuine care for the user experience. You won’t just be logging calls and passing problems on. You’ll be expected to think, troubleshoot, prioritise, communicate and improve. If you take pride in high stand...