About the Role
We are looking for a Field Service Engineer to report into our Brownhills depot, covering the Shropshire area. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken
* Order parts for your work as necessary and return parts in a clean condition and at the time of job completion
* Able to work overtime as and when required and to honour reasonable call out requests
* Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
* Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
* Ability to communicate efficiently with colleagues, management and customers
* Work with a cost conscious mindset to ensure maximum profitability
* Ability to problem solve and high level of diagnostic skills
* Confident using computer systems and Outlook
* High levels of attention to detail
* Conscientious in all aspects of the job
* Highly responsible, reliable, honest and trustworthy
* Ability to understand technical literature/systems
Desirable
* Experience of Welding and Fabrication
Benefits
* What’s in it for you? Alongside a competitive salary we offer a host of fantastic benefits.
Taking Care of You
* Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
* Free Physio Access - Speak to a physio by phone or video
* 24/7 GP Service - Private GP access anytime
* That’s not all - We also offer a whole host of additional Health & Wellbeing Support and benefits
Life Outside of Work
* Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
* Family Leave - Enhanced maternity, paternity and adoption leave
* IVF Support - Paid time off for treatment and appointments
* Retirement Support - Enjoy bonuses and phasedown days when its time to retire
Financial Extras
* Pension - We match your contributions up to 5%
* Car Leasing - Salary sacrifice schemes through Tusker or Octopus
* Cycle to Work - Save on a new bike and accessories
* Discounts Platform - Save on groceries, holidays, shopping and more
Feeling Part of the Team
* You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
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