Vacancy
Service & Repairs Supervisor (Liberty)
Role
As a Service & Repairs Supervisor, you will manage day‑to‑day operations for field engineers completing domestic gas servicing, repairs and heating‑related works across our social housing portfolio. Your focus will be ensuring all activity is delivered safely, compliantly, efficiently and to Liberty’s quality standards while supporting engineers with real‑time queries and technical issues. This role is hands‑on, field‑based and operational – ideal for someone with strong technical expertise who enjoys coaching teams, driving performance and ensuring a first‑class service for residents.
Key Responsibilities
* Day‑to‑day management of gas engineers delivering service, repair and maintenance works.
* Sign off certification, audit servicing/repair works, and carry out engineer competency checks.
* Act as first point of escalation for technical queries, diagnostics and onsite support.
* Monitor engineer productivity, quality, performance, KPIs and first‑time‑fix rates.
* Complete routine van stock inspections, PPE checks, vehicle inspections and asset checks.
* Ensure full compliance with gas regulations, safety legislation and Liberty procedures.
* Maintain accurate service records, certificates and compliance documentation.
* Support engineers with materials, parts usage and adherence to the one‑in/one‑out stock process.
* Liaise with tenants to provide updates, resolve concerns and ensure positive service delivery.
* Support training, onboarding and development of new and existing engineers.
* Conduct toolbox talks, on‑site audits, in‑progress inspections and safety briefings.
* Work collaboratively with the Service Delivery Manager to meet operational and customer targets.
Qualifications & Certificates
Essential:
* ACS Qualified: CCN1, CENWAT, CKR1, HTR1, CPA1.
* Strong technical understanding of domestic gas servicing and repairs.
* Full UK driving licence.
Desirable / Beneficial:
* IOSH Certificate.
* SSSTS or SMSTS.
* Experience with air source heat pumps.
What You’ll Bring
* Proven experience supervising/leading engineering teams within service & repair.
* Strong technical competency and confidence supporting engineers in the field.
* Ability to assess quality, sign off work and uphold compliance standards.
* Excellent communication skills when engaging with residents and engineers.
* Strong organisational skills and attention to detail with certification and paperwork.
* A proactive, customer‑focused approach with sound problem‑solving abilities.
Why Join Liberty
You’ll play a critical part in ensuring homes remain safe, compliant and well‑maintained. At Liberty, we value technical expertise, supportive leadership and a culture of continuous improvement. You’ll be joining a team that’s committed to delivering safe, smart and reliable services across our housing portfolio.
Ready to Apply
If you’re a technically strong, people‑focused leader ready to guide a field team and make a meaningful impact for residents, we’d love to hear from you.
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks.
National Security Vetting.
Experience: Required. Employment: Full‑time.
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