Join to apply for the Support Officer role at caba
Location: Hybrid (2 days in the office, 2 days from home) | Hours: Full-time, part of our 4-day week trial
cabas purpose
caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.
cabas values
We make a difference. We work best together. We do the right thing. We are dynamic.
At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.
the role
As a Support Officer, you’ll provide personalised advice and case management to help people regain stability, especially those facing financial hardship, health issues, or complex challenges. You’ll handle casework, manage referrals, support grant applications, and advocate for service users, all while maintaining high standards of care and confidentiality.
what you’ll bring
* Experience in welfare benefits, debt, housing, health, or social care
* Strong casework and customer service skills
* Knowledge of safeguarding and person-centred approaches
* Ability to manage complex workloads and use IT systems like Dynamics, Word, and Teams
* Qualifications in relevant specialist areas (GCSE English & Maths minimum; safeguarding Level 1/2)
why work for us?
We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:
* Up to 10% employer pension contributions
* Private medical insurance, income protection, and life assurance
* 25 days’ annual leave plus bank holidays
* Enhanced family-friendly policies
* Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
* Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
* Eye tests and contributions towards DSE glasses
* Two paid volunteering days each year
* Learning and development budget to support your progression
* Opportunities to grow and collaborate through forums and project groups
Basic DBS will be required on joining caba.
For more information on the role, please email Tom.Barratt@caba.org.uk.
Interviews will be held face to face at the caba office.
Applications will only be accepted with the inclusion of a relevant CV.
Equal Opportunities Statement
caba is an equal opportunities employer and welcomes applications from all qualified candidates.
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