Company: Rieke Packaging Systems Limited
Primary Location: 44 Scudamore Road, Leicester LE3 1UG GBR
Employment Type: Salaried | Full-Time
Function: Customer Service
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
About the role
Working from the Leicester office, there will be an initial induction programme to the business, followed by on-the-job product and processes training, where you will be required to take calls/emails from customers about anything and everything to do with their accounts. There is a key focus on resolving issues with a positive and timely outcome, ensuring a helpful and accurate service is being provided. You will be required to liaise internally with all departments to ensure end to end solutions
Key Responsibilities & Activities
* Providing exceptional customer care
* Responding to customer queries within response time/SLA
* Handling customer queries across different platforms
* Building relationships with customers and colleagues
* Processing of all customer requirements
* Processing requests in a timely manner
* Proactively create new sales leads
* Collating accurate data for customers and internal reporting
* Ensure all historical correspondence and orders are filed correctly
* Working closely with all internal departments
* A ‘can do’, positive attitude and problem-solving mentality
* Acute attention to detail
* General administration and office duties
* Supporting Customer Care team during holiday and sickness absence
* Other ad hoc duties
Qualifications
Experience Required
* Previous customer service/customer care experience preferred
* Excellent communication skills (both verbal and written)
* Confident telephone manner
* Excellent organisational skills with the ability to prioritise & multitask
* A flexible, motivated and reliable attitude
* Be computer literate
* Previous CRM experience (beneficial)
* Communication in multiple languages (preferable)
* Experience working internationally (desired)
Required skills & Qualifications
* Communication Skills
* Customer Service
* Organisational Skills
* Reliable
* Forward thinking
* Team player
* Multilingual
* Degree in relevant field (desirable)
* Knowledge in packaging industry (desirable)
General Skills & Attributes
* Assertive, confident, ability to work under pressure and to tight deadlines
* Enthusiastic, with a can-do attitude.
* Career minded, proactive, forward thinking, tenacious
* Able to work autonomously or as part of a team
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