MAIN PURPOSE OF THE JOB
To contribute to the effective running of reception by receiving, assisting and directing patients to access the appropriate service or healthcare professional in a courteous, efficient and effective way.
JOB RESPONSIBILITIES
* Opening & Closing the Practice at the start & end of a working day
* Booking appointments for patients over the telephone and face to face
* Dealing with patient enquiries and ensuring action is taken if needed
* Receiving, monitoring and preparing repeat prescriptions for the Doctor to sign
* Scanning letters and documents
* Coding new diagnoses, procedures and results using appropriate read codes
* Liaising with solicitors and insurance companies that request medical reports/copies of medical records
* Recording receipt of all payments
* Booking minor surgery sessions and creating invoices for payment
* To summarise new patient medical records
* To prepare medical records deducted from the practice list for return to PCSE
* To deal with home visit requests
* To register new/temporary patients onto the computer system
* To process patients change of address on the computer and to have knowledge of the practice catchment area
* To check the telephone out of hours answerphone message is working and is correct at the end of a working day or when the practice is closed for staff training/meetings
* To ensure security of all patient identifiable information, by locking away at the end of a working day
* Communicating effectively with colleagues, patients and visitors
* Working effectively with individuals from other agencies to meet patients needs
* To familiarise yourself with the practice policies and procedures and to carry out your duties in accordance with these i.e. Emergency Procedures & Business Continuity Plans
* To check emails on a daily basis and ensure appropriate action is taken.
* To undertake such other tasks as may be required from time to time
* Chaperoning for Clinicians during medical examinations and recording this in patient medical records
* Defusing patient concerns to prevent a complaint being made
* Informing patients about abnormal test results and what action is to be taken
* Encouraging patients to use Online Services to book appointments, request repeat prescriptions and view their medical records
* Discussing patient referrals with Doctors and creating referrals on the e-referral website or completing a specific referral form
* Signposting patients to the most appropriate clinician or service depending on the patients medical needs
HEALTH & SAFETY
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using the security systems within the workplace according to practice guidelines, Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks, Make effective use of training to update knowledge and skills, Using appropriate infection control procedures, maintain work areas in a tidy and safe way and free from hazards, Reporting potential risks identified to the Practice Manager or GP.
EQUALITY & DIVERSITY
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner that is welcoming to and of the individual, in non‑judgemental and respects their circumstances, feelings, priorities and rights
* Not discriminating against others because of their Age, Sex, Sexual orientation, Race, Religion, Marriage/Civil Partnership or Disability
PERSONAL/PROFESSIONAL DEVELOPMENT
* Participation in annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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