Job Description
The difference you’ll make:
* You’ll be obsessed about improving our customers’ experiences.
* Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more.
* Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks.
* Work with our external partner to build, QA & deliver activities, ensuring experiences are delivered on time and to the expected quality.
* Analysing concluded optimisation / personalisation activities to ensure key takeaways are established and incrementality identified.
* Support the continuous improvement of our CRO methodology with our direct and global teams, sharing learnings and best practices to drive growth throughout the group.
What you’ll bring:
These are the essential requirements you need to be successful in this role:
* Passionate about delivering a customer centric approach with an analytical mindset.
* Experience of delivering a CRO testing program, from opportunity identification through to test build.
* Ability to analyse user behaviour through user research, customer surveys and web / digital analytics.
* UX and CX understanding and awareness of key digital principles.
It would al...