Deputy General Manager – Boutique Hotel Opening, West London
Salary: Negotiable
Location: West London
We’re looking for an experienced and passionate Deputy General Manager to join the opening team of a brand-new independent boutique hotel in the heart of West London. This is an exciting opportunity to help shape the guest experience from day one and play a key role in bringing a fresh, design-led hospitality concept to life.
As Deputy General Manager, you’ll work closely with the General Manager to oversee all day-to-day operations, ensuring exceptional service standards and smooth delivery across rooms, F&B, and guest relations. You’ll be a hands-on leader who thrives in a fast-paced, start-up environment and takes pride in creating memorable stays for every guest.
Responsibilities:
* Support the General Manager in all aspects of hotel operations and pre-opening setup.
* Lead, motivate and develop the team to deliver outstanding guest service.
* Maintain high standards of presentation, cleanliness, and compliance across departments.
* Assist with budgeting, forecasting, and financial performance monitoring.
* Help drive occupancy, revenue, and guest satisfaction targets.
* Ensure all health, safety, and licensing requirements are met.
* Step into the General Manager role in their absence.
Requirements:
* Proven experience as an Assistant or Deputy General Manager (or senior departmental manager) in a hotel or luxury hospitality environment.
* Strong leadership, communication, and problem-solving skills.
* A proactive, can-do attitude and passion for boutique hospitality.
* Knowledge of West London’s hospitality scene is a plus.
* Flexible and adaptable to the needs of a new opening.