Operations manager

Job Description

Location: Horncastle, Lincolnshire, hybrid working potential with 3 days a week in Horncastle 

Salary: £45,000–£50,000 

Hours: Full-time, 37.5 hours per week

LIVES is seeking an experienced Operations Manager to lead the delivery of our commissioned and commercial services, ensuring they are safe, effective, well-resourced and deliver exceptional outcomes.

This is a senior operational leadership role responsible for translating strategy into action, overseeing workforce deployment, mobilising new contracts and delivery sites, and ensuring operational excellence across a diverse service portfolio.

Key Responsibilities

• Lead the day-to-day operational delivery of services across the organisation 
• Oversee workforce planning, deployment and resource management 
• Mobilise new contracts, projects and service developments 
• Monitor service performance, quality and customer experience 
• Lead operational teams and support managers to perform effectively 
• Manage complaints, operational challenges and service escalations 
• Build strong relationships with partners, customers and stakeholders 
• Drive operational improvement, efficiency and service development

Essential Experience, Skills and Attributes

• Experience managing complex operational services, programmes or contracts 
• Experience leading teams in a fast-paced delivery environment 
• Experience mobilising new services, projects or contracts 
• Strong workforce planning and resource management skills 
• Excellent operational judgement and problem-solving ability 
• Strong leadership and communication skills 
• Highly organised and able to manage a broad and complex workload 
• Practical, solutions-focused and able to make things happen 
• Able to lead, support and coordinate others effectively 
• Calm, professional and credible in a demanding operational environment 
• Collaborative, adaptable and committed to organisational values

Desirable experience includes healthcare, emergency response, training delivery, consultancy or charity sector environments.

Join a charity that responds to thousands of medical emergencies every year and help shape the future of life-saving services across Lincolnshire.