{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.jtglobal.com/en/postings/7dddb072-7f80-46f3-9747-1bbc1cf46b62","location":"/en/postings/7dddb072-7f80-46f3-9747-1bbc1cf46b62","scheme":"https","host":"careers.jtglobal.com","port":null,"pathname":"/en/postings/7dddb072-7f80-46f3-9747-1bbc1cf46b62","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false} We are looking for a Retail Sales Advisor based in our Jersey Shop, to join us on a temporary basis, for a 6-month period.
JT has always been much more than a shop. We’re a social space where everyone is welcome and
feels a sense of belonging, where you can discover the latest technologies and get the very best advice. We’re here to connect our islands to their future, and you can be an important part of this. JT is proud to be a Living Wage employer. The Living Wage is set to rise to £14.13 per hour in 2025.
If you’re someone with a natural flair for connecting with customers, this is a great stepping stone into a career with JT, with plenty of on-the-job training and support, as well as opportunities to develop and progress. {"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003eWe are looking for a Retail Sales Advisor based in our Jersey Shop, to join us on a temporary basis, for a 6-month period.\u003cbr\u003e\u003cbr\u003eJT has always been much more than a shop. We’re a social space where everyone is welcome and \u003cbr\u003efeels a sense of belonging, where you can discover the latest technologies and get the very best advice.\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003eWe’re here to connect our islands to their future, and you can be an important part of this. JT is proud to be a Living Wage employer. 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Application Deadline July 11, 2025 Department Operations Employment Type Fixed Term Contract Location St Helier, Jersey Workplace type Onsite Reporting To Retail Supervisor This role's hiring manager: Mihai Burcuta
Key Responsibilities
1. Welcome and greet customers Our Retail Sales Advisor’s are the face of our company and you will be responsible for helping our customers with their needs, queries, challenges and technical hurdles.
2. Maximise sales opportunities and achieve targets whilst ensuring products and services fulfil customers’ requirements and assist with the completion of applications / transactions.
3. Ensure high levels of customer satisfaction through excellent and efficient customer service and keeping wait times to a minimum.
4. Welcome and deal effectively with customer feedback, use knowledge and experience to make informed decisions on how best to resolve situations to maximise customer experience whilst balancing commercial impact to the business.
5. Manage point-of-sale processes with high level of attention to detail and accuracy for all contracts whilst adhering to GDPR during transactions.
6. Demonstrate resilience within the fast-paced retail environment ensuring all needs of customers are completed, checked & resolved prior to the customer leaving the store.
7. Provide 1st line customer support by inspecting, testing and processing faulty equipment & services. Offering dynamic solutions for customers, escalating more technical issues only where necessary.
8. Escalate potentially serious service issues/complaints to the appropriate escalation point in a timely manner.
9. Maintain a fully stocked store, visual merchandising standards and actively get involved with receiving of deliveries.
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Skills, Knowledge and Expertise
10. Educated to GCSE level English and Maths at Grade C or above.
11. Previous experience in a customer facing environment with proven track record in good/excellent customer experience.
12. Multitasking skills and good organisational abilities.
13. In depth understanding of all devices / services under JT’s control, whilst keeping a working knowledge of discontinued products.
14. Customer communication skills and experience in managing expectations in relation to faults, problems / incidents.
15. Computer literate with the ability to operate several applications/computer systems.
16. Establish and maintain knowledge of JT’s consumer products and services.
17. Strong listening and problem-solving skills, highly organised with the ability to utilise active listening and open questioning to make relevant product recommendations.
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Benefits
18. A competitive salary, starting at £28,000 increasing to £29,000 after 6 months service with a further increase to £30,000 after 12 months service
19. A generous sales commission scheme with a potential to earn up to £13,200 per annum
20. 24 days holiday
21. Private Healthcare
22. Dental scheme
23. Pension
24. Free CI mobile and landline package and discounted fibre
25. Professional Development
26. Fast paced and dynamic working environment
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About JT
From its origins in 1888, JT is owned, and headquartered in Jersey, Channel Islands, where they are the largest local operator. With strong presence across the Channel Islands, the Islands have a growing digital economy and a thriving business and financial services sector, that is completely reliant on robust connectivity provided by JT.
The JT Group is much more than the incumbent domestic operator; they have formed long-standing partnerships with leading communications businesses to deliver the products and services expected from a full-service, world-class communications provider.
Defined by its innovation and responsibility for doing good for its customers, in 2018 JT became the world's first telco to provide fibre-to-the-home and businesses of 100% of all broadband users – topping the Broadband speed chart.
In 2023, JT embarked on a major network transformation in the Channel Islands, incorporating Ericsson’s advanced energy-efficient technologies. This initiative is a critical step towards launching 5G and propels JT further into technological innovation, reinforcing their mission to enhance global connectivity and customer experiences.
In recent years JT has pursued a highly successful strategy of international diversification and has grown significantly, enabling it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations.
The recent acquisition of Spectrum Message Services, an Australian company specialising in mobile and transactional system integration, has expanded JT's Mobile Intelligence services. Spectrum's MoneyGuard provides secure transaction alerts to a global customer base of over 135 million, underlining JT's ongoing commitment to innovation and security in the digital age.