The Road Freight Forwarder Operator is responsible for the end-to-end planning and execution of international and domestic road shipments. Purpose of the role: To manage carrier relationships, optimise routes for cost and speed, and ensure all documentation complies with international transit laws and customs regulations. Duties will include: · Source and negotiate rates with hauliers and sub-contractors to ensure competitive pricing and optimal service levels. · Organize the movement of goods via road for both domestic and international shipments · Proactively manage internal and external suppliers to minimize the impact on the client. · Provide real-time tracking updates and act as the primary point of contact for inquiries and quotes. · Report trends and potential areas of growth to the Full Load Manager · Identify and secure the necessary customs documentation for every shipment, distributing it to relevant stakeholders to prevent delays. · Provide all relevant documents as requested by all stakeholders of the shipment · Ensure every file is correctly costed and charged with appropriate references before completing invoicing within the company’s required timeframes. · Maintain healthy working relationships with both Ziegler Branches and third-party suppliers · General administrative duties and tasks identified by management · Working with the team to ensure that customer service is always maintained · Engage with Full Load Manager to prepare for haulier review meetings · Communicate with all members of staff at all levels · Ensure all issued instructions are compliant with transport, customs and environment regulations · Proactively report any issues you identify which directly or indirectly impacts our customers or company · To abide to the Compliance Policies and Procedures of the Company. Working hours: Monday to Friday: 9/5pm Requirements Requirements: · Experience in European transport operations · Minimum 1 year working in a busy European transport environment · Good understanding Customs and industry related regulations · Strong verbal and written communicator · Ability to multitask in a busy environment Would be desirable to have: · Familiarity with Transport Management Systems (TMS) and an understanding of customs requirements for road freight. · Knowledge of TACO, Cabotage and Mobility Pack regulations · Full UK Driving License.