Overview
Who we are?
The Education Training Collective (Etc.) is a group of colleges and training providers, including Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training Group and Innersummit, delivering high-quality education and skills training across the Tees Valley. We have recently been awarded an Outstanding rating by Ofsted for support, teaching and opportunities for our students.
We are passionate about creating greater opportunities for our students and communities, equipping people with the skills to launch their careers, raise aspirations and power the economic growth of our region. ONE Etc – fuelling ambition and driving success in a resurgent Teesside and beyond. If you share our ambition and energy, we’d love to hear from you.
An exciting opportunity has arisen for an IT Support Technician to join our Digital Services team reporting to our Technical Support Lead. The role is to ensure the seamless operation of our technological infrastructure, supporting staff and students in their use of IT resources.
You will play a crucial role in maintaining and troubleshooting hardware, software and network issues, contributing to the efficiency and reliability of our educational technology ecosystem, and providing an outstanding end user experience in collaboration with the Technical Support Lead.
Responsibilities
* Providing level 1 and 2 technical support and reporting incidents and problems via the Groups Service Desk
* Work with the Technical Support Lead and Computer Systems Analyst to develop the groups ICT environment, ensuring the network and infrastructure meet curriculum and support service needs
* Ensure all customer inquiries and issues are resolved correctly and promptly in line with departmental SLAs
* Provide feedback to wider staff and customers on resolved and in-progress problems and incidents
* Install, configure and maintain classroom, desktop and mobile IT equipment
* Investigate, troubleshoot and resolve IT systems and service issues
* Use technical expertise to maintain the IT environment across the college, including advice and guidance to users
* Apply college e-security and e-policies in an operational setting
* Interface with the service desk system to self-manage calls through to resolution to an agreed service level
* Operate network, server, desktop and peripheral systems as directed to manage systems and users
* Attend team and other college meetings, mandatory training and relevant staff development, and participate in the Appraisal Review Process
* Create/develop relevant support material for the team or end users as required
* Equality and Diversity – actively support and implement the groups Equal Opportunities policies
* Safeguarding – promote and apply the groups Safeguarding policies
What we offer
* We are proud that 91% of our staff say Etc. is a Great Place to Work; we reward and support colleagues with remuneration, training and more
* Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
* Up to 5 days additional leave at Christmas
* Free on-site parking
* Pro-Hybrid working
* Local Government Pension Scheme (LGPS) with 15.2% Employer Contribution
* Enhanced Occupational Sick Pay Scheme
* Enhanced Maternity, Paternity and Adoption Scheme
* Career development opportunities for progression
* Comprehensive Health and Wellbeing programme
* Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
* Free gym memberships/discounted memberships (dependent on site)
* Staff Discounts Package – see internal information for details
* Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
* Wellbeing Days (in addition to annual leave)
* Discounted Hair and Beauty treatments available
* Bike2Work Scheme
Schedule
* Typically Monday-Friday – 9am-5pm
* Flexible lunch breaks
Application
If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, please apply.
The closing date for receipt of completed applications is midnight 7th October 2025.
Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.
If you are unsure whether you need to disclose criminal information, seek legal advice or contact Nacro or Unlock for impartial advice. Information on filtering and protected offences is available on the Ministry of Justice website. Nacro – helpline@nacro.org.uk or 0300 123 1999; Unlock – hub.unlock.org.uk/contact/ 01634 247350 text 07824 113848.
We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident employer.
Safeguarding is a priority for the group and we have key policies and systems to make the group a safe place for learners and staff. For safeguarding information, please visit the safeguarding policies page on our website.
*Note we do not accept CVs or late applications, no agencies please
All applications must be completed via our website the-etc.ac.uk/join-our-team/
#J-18808-Ljbffr