Job Description
Based in the South and South-West of England, My client is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service and Diagnostic Technician to join our established team based in Portsmouth
As a Service and Diagnostic Technician, you will carry out a variety of workshop work in an efficient and safe manner. The aim is to meet customer requirements and maximise workshop utilisation and productivity.
Your day will include:
1. Carrying out vehicle services and repairs in accordance with brand technical standards.
2. Working in accordance with brand and dealership processes.
3. Liaising directly with customers where appropriate.
4. Providing support to less experienced colleagues.
5. Attending regular training to update technical skills.
6. Ensuring that the immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others.
Have you got what it takes?
7. Relevant City & Guilds, BTEC or NVQ accreditation
8. Previous work experience in a franchise dealership
9. Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification.
10. Ability to work as part of a team.
11. Commitment to delivering first class customer service.
12. Able to plan, organise self and meet agreed work deadlines.
What is in it for you?
13. Highly competitive salary and bonus scheme.
14. Full training and support to help you immerse yourself in the role and Snows values.
15. 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service at 5, 10, 15, 20 years anniversary.
16. Birthday day off
17. Discounted MOTs, Service & Parts.
18. Recommend a Friend Bonus/ Introducing a Customer Bonus.
19. Life Assurance Benefit.
20. Snows Contributory Pension Scheme.
21. BEN – Employee Assistance Programme.
22. Excellent development opportunities to learn & grow.
23. Role dependant – tool box insurance
Hours of work:
Monday to Friday 0830 – 1700 (with 1/2 hour for lunch)
Saturday 08:30 – 1300 (1 in 4 rota)
Salary
£28K -£34K DOE, plus competitive bonus