Overview
Head of E-Commerce Operations
Certain Advantage is hiring for a Head of E-Commerce Operations for a client based in Liverpool. The role is on a permanent basis, with excellent benefits.
£60,000-£70,000 DOE, plus bonus.
The role involves leading ecommerce strategy, driving operational efficiency and enhancing customer experiences within the supply chain. You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion to support growth in a predominantly B2C retail business. The business manages multiple Shopify-based websites within home improvements, with a strong brand and product line. Candidates from similar industries (household, homeware or appliances) or related retail areas will be considered for bringing new ideas to the company.
Key Responsibilities
* Manage ecommerce operations, fulfilment, logistics, and customer service.
* Optimise supply chain, inventory, and delivery processes.
* Ensure a seamless website experience in collaboration with IT and marketing.
* Expand into marketplaces using systems like Linnworks, connecting with Amazon, eBay, The Range, Wickes and others.
* Improve workflows, automation, and overall efficiency.
* Utilise data analytics to drive performance improvements.
The Individual
We’re looking for people who have:
* Experience in ecommerce operations, supply chain, or logistics management with a strong focus on ecommerce.
* Strong knowledge of ecommerce platforms such as Shopify.
* Knowledge of marketplace integrations and automation tools like Linnworks. Experience implementing this in the past is advantageous.
* Ability to generate new ideas, make decisions based on data and resolve supply chain or customer issues to ensure a smoother journey in the future.
* Proven ability to scale operations and implement process improvements.
* Strong leadership, problem-solving, and analytical skills.
Why Join?
* Opportunity to lead and shape ecommerce operations for a growing brand.
* Collaborative environment with marketing and ecommerce teams; supported by internal teams and external partners for PPC, design and hosting.
* Competitive salary and benefits.
* Career growth in a fast-paced, innovative environment with new product and service line ideas yearly.
* Small business with the opportunity to grow and develop the business further with your ideas and strategy, liaising directly with the board.
* Onsite role due to collaboration with various teams.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
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