Location
London - The River Building HQ
Employment Type
Full time
Department
Deliveroo Cost Center Hierarchy Europe UKI Regional Growth UKI Regional Growth UKI
The Role
We are looking for a City Manager to join our East England team. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for the region, and be based from the London office.
Responsibilities
* Be the local expert for the cities/areas you own in East England – Colchester & Chelmsford. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
* Draw insights from data to improve our customer proposition neighbourhood by neighbourhood.
* Account management for top restaurant partners in the area, leading negotiations and optimizing partner performance on the Deliveroo platform for growth.
* Work with Account Managers based in your cities/areas to support the growth of local hero brands.
* Identify and sign up new and top local favourites to Deliveroo and set them up for success.
* Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
* Understand and improve our customer offering in the area through acquiring local knowledge. This will involve improving our selection, optimizing restaurant operations, and working on the area's strategy plan alongside a Regional Manager, Operations and Account Management teams.
* Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.
Requirements
* Proven experience in account/relationship management, sales or strategy roles.
* Results and target oriented.
* Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement.
* A mixture of field based (2-3 days per week) and office/home working (2-3 days per week).
* A UK driving licence and use of a car.
Benefits
* Make a visible impact every day; your work directly improves experiences for customers, partners, and riders.
* Learn fast in an entrepreneurial environment; work close to the market with autonomy, pace, and real responsibility.
* Build a career, not just a role; stretch yourself, develop new skills, and grow as the business evolves.
* Deliver together in an inclusive culture; collaborative, values-driven teams that support how you work best.
Equal Employment Opportunity
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.
If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, please let us know once you’ve submitted your application. We will share details on how to request support so we can ensure you have a fair and equitable experience.
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