Responsibilities
* Providing 1st line support to colleagues, logging, triaging and resolving IT issues.
* Using a service desk / ticketing system (such as Jira or similar) to manage tickets and updates.
* Building laptops using standard images.
* Diagnosing hardware issues, including taking PCs and laptops apart and reassembling them.
* Escalating issues appropriately and working closely with the wider IT team.
* Delivering a friendly, professional service to users across the business.
Qualifications
* 1+ year(s) of experience in a 1st line, help desk or service desk role.
* Exposure to a service desk or ticketing system (e.g. Jira or similar).
* A keen interest in technology and how things work.
* Comfortable working with hardware, including laptop builds and repairs.
* Proactive, logical and eager to learn.
* Good communication skills and a strong customer‑focused mindset.
Benefits
* A hands‑on role with real opportunity to develop technical skills.
* Supportive team environment with scope to learn and progress.
* The chance to be part of a business that values collaboration and development.
If youre passionate about IT and looking for an early career opportunity or your next step in tech, wed love to hear from you.
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