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FULLTIME SALES SUPPORT ROLE - CHRISTCHURCH
Background:
LMA Timber is one of New Zealand’s largest suppliers of Australian Hardwood products ranging from cladding, decking, large structural beams / posts to flooring and landscaping timbers. The business which was first established in 2018 has grown extensively over the past 7 years importing around 24 tonnes of profiled product every week from Australia to various ports around New Zealand. LMA Timber operates its main office and warehouse from 66 Wickham Street, Bromley, Christchurch. We currently have 11 employees working in our various offices including Auckland, Tauranga and Wanaka.
Hourly Rate: The hourly rate is negotiable dependent on the skills / experience of the candidate. A laptop and mobile phone will be provided.
Full Time Hours: 8.30am to 5.00pm – Monday to Friday
Office Location: 66 Wickham Street - Bromley
Job Description (LMA Timber)
The successful applicant will report to both the Operations / Logistics Manager - Fliss Rhodes and Christchurch’s Business Development Manager – Shannon Read. The role will include (but will not be limited to) the following office-based duties to support the business development manager and operations manager in Christchurch and across other NZ bases where required.
· Support the Business Development Managers (BDM’s)
· Researching potential appointment leads for the sales team – i.e. Residential and Commercial Architects, Design and Build Builders, Merchants, Developers.
· Use of Salesforce CRM to enter data, keep BDM client contact details current.
· Order samples for BDM’s when required from our suppliers.
· Making appointments for the BDM’s around NZ with the likes of architects, designers, builders, merchants etc.
· Following up enquiries generated by the sales team when required.
· Following up on BDM quotes to ensure they are always current in Xero / Salesforce.
· Coordinating showroom meetings / presentations / events for the Christchurch BDM’s helping out with invites, food, beverage, presentation material etc.
· General administration duties such as email communication, taking phone calls from clients when required, liaising with admin team in Christchurch and supporting where required in line with our sales process.
· To learn about LMA Timber products including all those in the showroom to be able to speak with clients / walk-in’s to provide knowledge on the products when BDM is not available.
· Be able to communicate with new and existing clients who come into the office with any enquiries they might have.
· Updating clients on shipping container orders.
· Helping with marketing activities such as making up timber presentation boxes.
· Creating Invoices in Salesforce.
· Loading all suppler documentation into Salesforce / Dropbox once orders have been signed off by the sales team.
· Coordinating Domestic freight (as and when required) with our freight partners for our clients.
· Updating of suppliers’ order sheets.
· Sending photos of milled product orders to clients.
· Occasionally working in the warehouse making up timber packs.
Skills and Knowledge
· Experienced in sales support and administration.
· Previous sales experience including telemarketing is desirable.
· Knowledge and previous experience in Salesforce and Xero is advantageous.
· Ability to make cold calls and appointments.
· Ability to effectively engage with a wide range of people.
· Strong level of computer literacy, including MS Word, Excel MS, Email.
· Excellent written and oral communication skills.
Attributes
· Ability to take initiative and to show flexibility and adaptability.
· Ability to work autonomously and use initiative to drive one’s own workload
· Excellent enthusiasm and drive.
· Someone that wants to excel and look to create potential future BDM employment opportunities.
· Ability to learn and put into practice new skills and knowledge.
· Ability to work as part of a team and without supervision.
· Must be an NZ Resident or be a Permanent Resident.
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Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Sales Support Role? Do you have customer service experience? Do you have experience in a cold calls sales environment? Do you have previous invoicing experience?
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