Location: Leicester Salary: Competitive (Dependent on experience) Contract Type: Full-Time, Permanent The Opportunity We are seeking a skilled and reliable IT Technician to join a busy and successful education provider in Leicester. This is a brilliant opportunity for a technical professional to work in the heart of the Leicester, supporting a large-scale network in one of the UK’s most digitally advancing cities. The Role You will be a key member of the technical support team, ensuring that the school's digital infrastructure is robust, secure, and user-friendly. From resolving day-to-day hardware issues to assisting with long-term network projects, your role will be essential in keeping the learning environment running smoothly. Key Responsibilities: Service Desk Support: Provide high-quality technical assistance to staff and students, resolving tickets related to hardware, software, and connectivity. Infrastructure Management: Maintain and troubleshoot servers, switches, and wireless access points to ensure 100% network uptime. Asset Management: Track and maintain the school’s inventory of laptops, tablets, and desktop units, performing repairs and upgrades as required. Software Deployment: Oversee the installation and configuration of educational software and operating systems across the site. Cyber Security: Monitor system logs and ensure that firewall and anti-virus protections are up to date to safeguard school data. The School This Leicester-based institution is known for its inclusive community and its investment in modern technology. The IT department is central to the school's success, supporting a wide range of vocational and academic departments with specialized software needs. Why join this team? Strategic Location: Based in Leicester with excellent transport links Professional Environment: Work within a structured IT team with clear escalation paths and specialized senior leadership. Continuous Learning: Opportunities to work with a diverse range of technologies, including virtualized servers (Hyper-V/VMware) and cloud integration. Community Impact: Play a vital role in a school that is dedicated to improving the life chances of young people across the city. Requirements Experience in a dedicated IT support role, preferably within the education or public sector. Proficiency in Windows 10/11, Microsoft 365 administration, and Active Directory. Familiarity with networking protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting. Excellent communication skills and a "can-do" attitude toward problem-solving. Ability to prioritize tasks in a fast-paced environment and meet service level agreements (SLAs).