We have an exciting opportunity to join the team as a Funeral & Memorial Consultant. You'll deliver the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services.
You'll need a full UK driving licence and access to your own vehicle as this role may require travel to support other funeral homes if required.
Benefits
* 20% colleague discount in our retail shops
* Health & dental cash plans
* 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
* Employee Assistance Programme
* Life insurance & NEST pension
* Financial well‑being tools & share incentive scheme
* Cycle‑to‑work & Electric Vehicle schemes
* Training & development opportunities
Responsibilities
* Oversee the funeral home, including opening and closing, health & safety checks and maintaining cleanliness.
* Arrange and administer funeral consultations, memorialisation orders and aftercare services.
* Liaise with internal departments and external suppliers.
* Ensure correct care of the deceased, for example, conducting daily checks and facilitating Reflection Room visits for families.
* Complete FCA‑regulated training to offer and sell pre‑paid funeral plans.
* Represent and support your local community by engaging in local events and activities.
Qualifications
* IT literate and a competent user of MS Office.
* Strong administrative background.
* Excellent communicator with strong organisational abilities and attention to detail.
* Can display resilience and be comfortable working alone in the funeral home.
* High level of understanding, empathy, and compassion.
Training
* Previous experience within the funeral industry is not required as we’ll provide full training.
* Travel to other sites will be required.
Successful candidates will undergo a DBS check as part of compliance requirements.
Applications are subject to meeting pre‑employment vetting requirements, including reference checks, in line with the FCA regulatory framework.
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