Job Description
Key Responsibilities
• Provide a warm, personalized greeting to every guest arriving at the hotel, setting the tone for a memorable stay.
Assist guests with any immediate needs or questions upon arrival, offering information about hotel facilities, services, and local attractions.
Ensure every guest feels valued and welcomed, maintaining the highest standards of hospitality.
• Provide guests with detailed information about the local area, including sightseeing, dining options, and transportation services.
Offer to arrange car services, valet cleaning, or other concierge requests to ensure a seamless stay.
Help with itinerary planning and provide route recommendations for local attractions.
• Exceed guests' expectations by anticipating their needs and offering personalised recommendations.
Ensure that all special requests and queries are promptly attended to, with a focus on making each guest feel at home.
• Maintain the arrival area and welcome hut to impeccable standards, ensuring they are clean, polished, and welcoming.
Regularly inspect the entrance area, including reflective surfaces, windows and gate ensuring the hotel’s 5-star standards of cleanliness are met.
• Collaborate with other hotel teams, including the front desk, concierge, and housekeeping, to ensure a seamless guest experience.
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Key Skills, Qualiti...