My client based in Huntingdon are currently recruiting for a Head of Aftersales to lead strategy and operations across the region. You will drive customer satisfaction, grow aftersales revenue, maintain profit margins, and ensure efficient delivery of service and parts while contributing to overall business success.
Monday Friday 9am 5pm
Salary £40,000 + Bonus + Car
Key Responsibilities
* Develop and implement regional aftersales strategy, including market analysis and sales forecasting
* Lead, mentor, and develop the aftersales team, fostering a high-performance culture
* Manage key customer and supplier relationships, ensuring excellent service and feedback integration
* Optimise processes across service and parts operations to improve efficiency and quality
* Ensure compliance with company, legal, and health & safety standards
* Oversee regional P&L, including budgeting, cost control, and financial performance analysis
* Collaborate with internal teams and communicate performance to senior management
Qualifications & Experience
* 5+ years in aftersales management (agricultural machinery or retail preferred)
* Proven ability to grow revenue and improve customer satisfaction
* Strong commercial, analytical, and market awareness
* Willingness to travel within the region
Key Skills
* Leadership and team development
* Strong communication and stakeholder management
* Data-driven decision making and problem-solving
* Customer-focused mindset
* Organised, adaptable, and results-driven
* Proficient in Microsoft Office and CRM systems
Additional
* Full driving licence required
* Company vehicle, laptop, and phone provided
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