Is working with the community important to you? Do you have experience in welfare benefits and working with vulnerable customers that lead to positive outcomes?
What you’ll be doing
As a Financial Wellbeing Officer you will be part of a team of officers that provide high-quality benefit and employment advice, guidance and support. You will be responsible for carrying out in depth assessments where you will be able to provide expert advice on all benefit related queries including, assisting customers to apply for the appropriate welfare benefits, back date requests, mandatory reconsiderations and appeals where appropriate. You will effectively engage with our customers to enable them to maximise their income, ensuring they can sustain their tenancy.
You’ll provide digital support to our customers to help them gain confidence; enabling customers to effectively access and manage welfare benefits online.
You’ll work with our partners, local support agencies and the local authority, to signpost customers to ensure there is a coordinated approach to money, employment, and training.
We try to empower our customers remotely first however, you may need to carry out visits to support customers face to face.
About you
You will have a knowledge of welfare benefit legislation including legacy and disability benefits and have a good understanding of universal credit, however training will be provided.
You’ll be a people person, someone who is able to share their knowledge of benefit and employment advice with those that really need it. You’ll always strive for the best outcome and will go the extra mile to ensure those that need support receive it.
You will be experienced in working with challenging and vulnerable customers.
Being a team player will be really important to you but being able to work independently won’t phase you as the role will require you to work in a number of ways. You will be highly motivated and resilient, and capable of managing a busy workload and prioritising competing demands.
As travel around the region will be required for the role you will have a full UK driving licence and access to a vehicle for work purposes.
This is a part time role and we’ll be happy to discuss a working pattern during the interviews.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
* Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
* A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
* We invest in colleagues’ careers and development through our leader and colleague development frameworks
* Defined Contribution Pension and attached life assurance
* Volunteering hours available to all colleagues to enable them to give back
* Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
* Enhanced leave
* We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
You will be required to undertake a basic DBS check if successful.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.