Position: Assistant Head of Property Management Location: Jesmond, NE2 Employment Type: Full-time Salary: £37,000 per annum with Quarterly bonus About Pat Robson & Co. Established in 1998, Pat Robson & Co. are a market leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. We pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards. We have a rare and exciting opportunity as we are now seeking a highly experienced and motivated Assistant Head of Property Management to support our Property Management Department. The Role Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do. Key Responsibilities Include: Acting as the first point of contact for all team escalations and HR-related queries Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required A portfolio of properties dealing with pro-active and reactive maintenance Delivering exceptional customer service to drive client retention and positive referrals Monitoring departmental performance and addressing service issues proactively Ensuring personal and team targets are consistently achieved Ensuring the full team adhere to company policies, procedures, and professional standards Producing weekly reports and overseeing team meetings and reviews Analysing departmental figures to identify areas for improvement Maintaining commercial awareness of the Sales and Lettings teams Handling and investigating formal complaints Onboarding new clients Attending relevant courses, networking events, and landlord sessions Reviewing deposit disputes prior to arbitration submission Objectives of the Assistant Head of Property Management Always maintain outstanding levels of customer service Take proactive action on new departmental initiatives Always represent the company professionally Lead by example to motivate and inspire the full team Support the full team working toward professional qualifications Provide detailed handovers to ensure continuity during your own periods of absence About You We are looking for someone who is: Propertymark L3 qualification in Residential Lettings and Property Management or a property related degree/qualification is desirable Highly experienced in property management A confident leader with strong people-management skills Exceptionally organised, proactive, and solution-focused Skilled in communication, customer service, and conflict resolution Comfortable managing high workloads and fast-paced environments Knowledgeable in industry compliance, legislation, and best practice Ambitious, professional, and motivated to drive departmental growth What We Offer Competitive salary and benefits - £37,000 per annum with Quarterly bonus based on departmental and company performance Some hybrid working options available 24 days annual leave per annum bank holidays a period over Christmas and New Year 8 hours of free flexible working Option to buy and sell annual leave Professional development support, including Propertymark qualifications Fully paid for Company Events A collaborative and supportive team culture Opportunities to influence and shape departmental growth Interviews will take place W/C 12th January 2026. Please submit your covering letter and CV to be considered. Please note that applications without a covering letter will not be considered .