Sales advisor

Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.

You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.

What You’ll be doing:

• Warmly welcome every customer and immerse them in the world of Hotel Chocolat.
• Discover customers’ needs and reason for their visit through friendly conversation.
• Delight customers through product demonstrations and tasting sessions, ensuring you check for allergens.
• Close the sale and confidently recommend additional products such as gift bags.
• Thank customers for shopping, ensuring they leave happy.
• Process transactions, refunds, and exchanges at the till.
• Respond to customer feedback.
• Support the team with deliveries and stock management, keeping the delivery area clear and tidy in line with health and safety guidelines.
• Maintain the appearance of the store and café areas to a high standard.
• If the store has a café area, prepare hot and cold drinks, ice creams, and snacks according to guidelines, keeping the area clean; focus on upselling to customers.
• Support where you can to the success of your store and team.

In return for going the extra mile every day, we’ll offer you:

• £13.05 per hour.
• Incentives based on performance.
• 50% unlimited staff discount.
• 70% discount off a stay in our Hotel in St Lucia.
• A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit hotelchocolat.com/uk/engaged-ethics/our-people.html