Location: Norfolk & Suffolk (2 main offices and 1 satellite office) Reports To Regional Manager and Director Salary: Competitive, dependent on experience Hours: Full-time, permanent Overview We are seeking an experienced, accountable, and growth-driven Registered Manager to oversee our domiciliary care services across two main offices and one satellite office in Norfolk and Suffolk.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
This role demands both operational excellence and a sharp commercial mindset, as the Registered Manager will play a key part in service delivery, team leadership, business development, and performance reporting.
You will work closely with our Director, Regional Manager, and specialist care consultancy, contributing to continuous improvement, regulatory compliance, and growth across the region.
Key Responsibilities Leadership & Oversight Provide operational leadership across all offices, ensuring consistent, high-quality service delivery.
Line-manage Care Coordinators, administrative staff, and the Live-In Service Manager.
Maintain a strong presence across all sites and promote a high-performing, values-led culture.
Manage and support the internal Recruitment Manager and Training Team, ensuring their activities align with business objectives.
Lead and manage all care and office staff, including seniors, carers, and administrative personnel.
Regulatory Compliance Maintain and uphold CQC registration, ensuring full compliance with legislation and standards.
Prepare for and lead CQC inspections, audits, and local authority reviews.
Performance Management & KPIs Take full responsibility for setting and meeting weekly and monthly KPIs, including care hours, recruitment, retention, training compliance, and service quality.
Provide weekly reports to the Regional Manager and Director, including analysis and commentary on performance.
Work closely with an external care management consultancy, attending monthly performance and compliance meetings and implementing action plans provided.
Service Delivery & Quality Assurance Oversee person-centred, safe, and responsive care across all clients.
Audit and monitor care plans, assessments, and outcomes.
Lead investigations and resolution of safeguarding concerns, incidents, and complaints.
Maintain oversight of service budgets, ensuring accurate recording ofcall times and client charges.
Ensure staff usetravel time and fuel cards strictly for work purposes.
Staff Management & Development Work with internal recruiter to recruit, develop, and retain staff across all locations.
Ensure effective rota management, supervisions, appraisals, and mandatory training.
Provide oversight and leadership to the Live-In Care Manager.
Business Development & Strategic Growth Develop new business streams withprivate clients,private institutions, NHS contracts, andCouncil.
Support tendering and contract acquisition, in line with growth objectives.
Promote the companys reputation locally and identify new care opportunities.
Cross-Company Collaboration Promote internal referrals between services within the wider care group.
Support coordination between all group services.
Multi-Site Management Ensure all offices, including the satellite site, operate effectively and consistently.
Maintain high visibility and leadership presence across locations.
Requirements Registered Manager status with the CQC (or eligibility to register) Minimum of5 years experiencein a senior management role within domiciliary care Diploma in Leadership for Health and Social Care (or equivalent) Proven ability todeliver and report on KPIs Strong understanding of CQC standards and local authority care contracts Strong leadership, communication, and analytical skills Full UK driving licence and ability to travel across Norfolk and Suffolk Confidence working with consultants and implementing performance improvement strategies Dynamic ability to grow the services.
Desirable Background in working with NHS and local authority contracts Familiarity with Norfolk, Suffolks and the wider care sector landscape Experience growing or managing live-in care services Previous experience working with external consultancy support What We Offer Competitive salary Structured support from a Director, Regional Manager, and care industry management consultants Bonus scheme targeted Opportunities for training and career development A chance to shape and grow one of the regions long-standing care providersd02fcfcb-6df4-40ee-95cf-3eb059ce3173