Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What we are looking for We are looking for a Senior Business Development Manager to close new and complex large sales deals across the public sector. As a key member of our sales team, the Senior Business Development Manager will be responsible for driving revenue growth by identifying and capitalizing on strategic opportunities, building relationships with key stakeholders, and delivering tailored solutions that address the unique needs of public sector clients. This role will be ideal for someone with a wealth of public sector experience and a black book of trusted connections so they can hit the ground running. Location This role is based in our head office in Bracknell, Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilties Strategic account planning Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis. Develop and execute a comprehensive sales strategy to meet or exceed revenue targets within the UK public sector market. Work with marketing or other internal departments to proactively identify and target customers. Build sales strategies for specific customer accounts. Identify and prioritize key accounts and opportunities within central and local government agencies. Provide accurate forecasting of opportunities by effectively managing sales opportunities. Track and report sales activity, pipeline, and forecasts using CRM software. Customer relationships & satisfaction Build and maintain strong relationships with decision-makers, influencers, and other stakeholders within target organizations. Drive the promotion and sale of additional services to or through the customer. Maintain a detailed knowledge of customer objectives and key personnel. Prepare and deliver compelling proposals, quotes, and presentations that address customer requirements and objectives. Manage customer expectations during sales, delivery and throughout the contract. Collaborate closely with internal teams, including pre-sales, product development, and customer success, to ensure alignment and customer satisfaction. Product and sales expert Maintain a broad understanding of key products and technology relevant to our services. Conduct thorough needs assessments and solution presentations to effectively communicate the value proposition of our storm® platform. Stay abreast of industry trends, regulations, and competitive landscape to inform sales strategies and positioning Contribute thought and expertise to brand/marketing activities as required. Mentor and advise other sales colleagues in order to assist their development/closing of opportunities. Communicate regularly with the in Country Sales Director. About you Bachelor's degree in a relevant subject. Good experience of managing or closing major accounts within both UK central and local government organisations, typically of at least five years. Substantial experience in the SaaS or equivalent industry, typically of at least five years with a focus on the public sector market. Strong experience working with public sector frameworks. Proven ability to manage and motivate others. Experience using a CRM or similar tool. Excellent interpersonal skills, including effective influencing and negotiating. Excellent communication skills and the proven ability to form strong client relationships. About the Company Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.