Job Summary As a Junior IT Support & Hardware Technician at Cloud2IT, youll primarily work behind the scenes refurbishing machines and prepping computers to specified requirements, managing inventory, and supporting the team. You wont be working directly with customers straight away, but this role is designed to gradually ease you into a customer-facing environment as your confidence and skills grow. Its a great opportunity for someone eager to learn, tackle technical challenges, and develop their IT expertise in a dynamic MSP setting. Key Responsibilities Refurbish machines and prep computers to specified requirements Handle VoIP hardware inventory and management Image and configure PCs for deployment Install and upgrade hardware components like RAM, NVMe drives, and graphics cards Receive, test, and sticker refurbished devices Manage stock levels and organise the hardware storage area Assist with picking, packing, and dispatching equipment for site visits and deliveries Support the team with basic ticket triage and straightforward support calls Book appointments and assist with scheduling Pre-provision network hardware for upcoming installations Maintain accurate records of stock and equipment movements Assist with procurement and sales of devices and equipment Follow health and safety guidelines while handling equipment Culture & Fit At Cloud2IT, they are a small, tight-knit team of four, so personality matters just as much as skills. They value people who: Bring a positive, respectful attitudeno drama, no ego Are team players who get on well with others and contribute to a good working atmosphere Take personal hygiene seriously (seriously, dont be the office smell problem) Have passions and hobbies outside of workbecause lifes more than just IT Can confidently share their opinions but are open to feedback and understand sometimes our way is the best way In short: if youre not a difficult person to work with, they will happily teach you all the technical stuff Person Specification Skills & Knowledge Basic interest in computers and technology Willingness and enthusiasm to learn new technical skills, including imaging software and PC setup Good organisational skills and attention to detail Basic numeracy and literacy skills Comfortable using computers and technology in general Ability to communicate clearly and politely Experience No prior experience necessary they will teach you everything you need to know! Any personal projects or interest in tech is a bonus but not essential Personal Attributes Eager to learn and develop within an IT environment Reliable, punctual, and keen to take responsibility Able to work well in a team and support others Patient and adaptable, especially when learning new tasks Positive attitude and strong work ethic Qualifications Grade C/5 in GCSE English and Grade C/4 in GCSE Maths Interest in pursuing further IT qualifications or apprenticeships is a plus Full UK driving licence is advantageous but not required Other Requirements This is an in-person role based in Carnforth, Lancashire Candidates must be able to reliably commute to the Carnforth site Some flexibility in working hours may be available to support work-life balance ADZN1_UKTJ