Posted on: 02nd February 2025
Due to the continuing success of Andertons Music Co, we are currently looking to add additional high‑calibre Guitar Sales Consultants to work in our Guildford Sales Office as a member of our Sales and Service team, who are fully focussed on delivering pre and post‑sale advice to our online/remote customers.
We are looking for someone who understands our customers and can help them find the perfect solution to their needs. You must possess excellent product and brand knowledge of acoustic, electric, bass guitars, and amps. You will need a desire to consistently deliver a high standard of customer service.
To be fully effective in this role, you will also need to demonstrate excellent time management and organisational skills and be able to work well under pressure.
Key Skills
* Knowledge of the Guitar history/heritage of the main brands and related products
* Able to explain the differences between the brands and help our customers by giving great independent advice relevant to the customer’s requirements.
* Able to identify the features and benefits that are relevant to the customer over the phone and via email.
* The ability to absorb new information readily and easily and be able to pass this information on to others.
* Customer service experience, ideally in a retail environment or similar or within the music equipment sector.
* The communication skills to converse, build relationships and interact with individuals, customers, and staff at all levels.
* The ability to react to challenges while remaining calm.
* The confidence and organisational skills to control all aspects of a busy sales environment.
* Previous experience in retail sales or similar environments preferred.
* Attention to detail and the ability to work quickly and accurately
* Computer literate (especially MS Outlook and Excel)
* Contract Type: Full Time
* Working Hours: 9am - 6pm Monday to Saturday, 10.45am - 5pm, Sunday (5 day working week with day off in week and working Sat or Sun)
* Salary: Competitive (Subject to experience)
* Job Location: Andertons Store, Guildford
* Closing Date: 27th February 2026
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