Job Description
Customer Consultant – Retail BankingLichfield
£13.25 per hour (+ 1.25x Saturdays)
Part-Time (2–3 Days per Week including Saturday mornings)
We are working with a well-established financial services branch in Lichfield that is looking to strengthen its front-line customer team.
This opportunity would suit someone currently working in – or with recent experience in – retail banking or a building society environment, who enjoys face-to-face customer interaction and delivering a professional, compliant service.
The RoleAs a Customer Consultant, you will be the first point of contact for customers visiting the branch. You will provide support across savings and financial service products, ensuring every customer receives a professional, efficient and compliant service.
This is a customer-facing role where accuracy, discretion and attention to detail are essential.
* Key ResponsibilitiesWelcoming and assisting customers within the branch
* Providing information on savings and financial service products
* Processing transactions accurately and compliantly
* Supporting customers with account queries and general servicing needs
* Delivering an outstanding customer experience at every interaction
* Maintaining accurate records and completing administrative tasks
About YouWe are specifically seeking candidates with:
* Previous experience within retail banking or a building society branch
* A strong understanding of financial services processes and compliance
* Experience working in a regulated, customer-facing environment
* Excellent attention to detail and administrative accuracy
* Strong communication skills (written and verbal)
* A professional, trustworthy and discreet approach
* The ability to work both independently and as part of a small team
* Working HoursWeekdays: 08:45 – 16:45
* Saturdays: 08:45 – 12:15 (paid at 1.25x hourly rate)
* 2–3 days per week (flexible for the right person)
* Package£13.25 per hour
* Saturdays paid at 1.25x
* 24 days holiday (pro rata)
* Discretionary holiday enhancement
* Paid parking
* Annual pay uplift (April – TBC)
This is an excellent opportunity for an experienced banking professional seeking a stable, part-time role within a reputable financial services environment.
If you have retail banking or building society experience and are looking for a new opportunity in Lichfield, we would love to hear from you.