Overview
Helpdesk Coordinator — Gillingham
Full-time | Monday to Friday
Up to £28,000
Winner Recruitment is proud to be partnering with a leading organisation to recruit a Helpdesk Coordinator on a site in Gillingham. This is an exciting and rewarding opportunity for someone with a strong background in customer service, coordination, or facilities support to step into a dynamic and varied role within the fire & security sector.
You'll be joining a well-established business that values professionalism, teamwork, and a proactive approach. The role sits at the heart of the operations—working closely with engineers, contractors, and internal teams to ensure seamless service delivery across commercial and education-based properties.
About the Role
As a Hepdesk Coordinator, you'll be responsible for supporting the day-to-day coordination of planned and reactive and installations of fire and security systems such as Fire alarms & Sprinkler systems. You'll act as the first point of contact for site teams and engineers, helping to schedule works, log maintenance requests, and ensure compliance standards are met.
This is a varied position where no two days are the same, requiring someone with excellent organisational skills, a calm and professional manner, and the ability to thrive in a fast-paced environment.
Key Responsibilities
* Efficiently schedule engineers for both planned and reactive maintenance, ensuring timely response and follow-through.
* Support internal stakeholders, including health and safety and compliance teams, ensuring work is carried out to the correct standards and documentation is in order.
* Assist with tracking, logging, and escalating calls or service requests, ensuring that information is accurately recorded and passed on to the right department.
* Promote a collaborative team culture by sharing updates, best practices, and ensuring seamless communication between departments.
Qualifications
* Previous experience in facilities coordination, helpdesk support, or a strong customer service background, ideally within the property or FM sector.
* A proactive and adaptable mindset, with the ability to multi-task and prioritise effectively.
* Strong interpersonal and communication skills—both written and verbal.
* Confidence in using FM systems, job scheduling tools, or CRM software (training can be provided).
* An understanding of health & safety, compliance, or building maintenance processes is a bonus
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