Looking to build a career within IT technical support?
Mission
Are you a natural customer care advocate? Do you want to expand your career and potential in the IT industry by joining our leading Healthcare Solutions business? Do you want to work for a company that offers great progression not only in IT, but in other departments within the business? Then this could be the perfect opportunity for you!
Could this be your next role? We are one of the UK’s largest developers of pharmacy software solutions. We pride ourselves not only on the quality of our products but on delivering an exceptional customer service and customer experience at every stage.
You’ll be joining our service desk team based in Chorley in a brand new open plan office, great facilities. You'll provide support to a UK wide client base. You’ll deal with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk, you will naturally be upskilled over time to give you the ability and knowledge to further expand on your skills, growing your technical ability by full use of our knowledge systems whilst engaging with existing staff who will offer their support.
The role provides a great opportunity for career progression for those who have the ambition and drive, moving from a Tier 1 to Tier 2 position within 18 months service or other positions within the wider business.
Profile
Is this you?
1. You’re friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills
2. You already have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time.
3. You want to establish and grow your career in customer service and technical support
4. You love IT and technology and have a great understanding of tech. You might be the go to person for friends and family assisting with all their technical issues! IT is not just a job for you - it's a passion!
5. You’ve probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking to progress on the career ladder with a company that will train and develop you, giving you a path into more technical roles.
What we can offer you
You'll be part of our friendly, supportive and focused team. We promote a culture where everyone pulls together; we're really passionate about the solutions we deliver and the impact they have on healthcare services all across the UK.
We're offering a competitive salary with an excellent range of employee benefits - including matched pension, health cash plan and a well-being allowance - plus personal development and opportunities for your career progression longer term.
Our teams enjoy a variety of work-related events as well as regular social activities in and out of the office.
Other information
Permanent, full time role
Hybrid working - 4 days Leyland, 1 day home
CHS is part of Cegedim. Founded in 1969, Cegedim is a global technology and services company committed to innovation. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare professionals, healthcare industries, life science companies, and health insurance companies.
Cegedim employs over 5300 people in 10+ countries and generated revenue of € 496 million in 2020.
Cegedim SA is listed in Paris (EURONEXT: CGM)
(Please note: visa / sponsorship is not being offered, so you do require full right to work for the UK to be eligible to apply)
Skills
Customer Service IT communication skills technical support IT support service desk help desk call centre support analyst
Office Location and Useful info
We’re based in an open plan, purpose built office with parking on a business estate just on the outskirts of Leyland. We have the whole building, spread over two floors with a mostly open plan working environment. There’s lots of windows and natural light, it’s a calm, pleasant and friendly workplace, with a great canteen/break out space along with some outside space for those brighter dry days to eat outside or head for a walk. Leyland is famous as once being the home of one of the largest vehicle manufacturers in the UK; British Leyland – probably best known for their trucks and buses. There are several retail parks and leisure centres, the town centre also has a thriving market along with a mix of independent and well known chain stores. Leyland has great access to road links to Preston, Blackpool and Chorley, as well as the M6 and M58 if heading to Manchester, Liverpool or north towards Lancaster and The Lakes. Life at Cegedim Healthcare Solutions: We are passionate about technology and take great pride in producing innovative IT solutions that have a direct and positive impact on the UK health sector. We’re also a friendly, professional, highly skilled, hard-working and sociable team! We hold regular work and social events, online and in person, to keep our teams up to date with what’s going on across our group, as well as various charity, sports or other interests/hobby related activities for those who wish to take part. We introduced innovation days; a day per month for every employee to invest in developing ideas and supporting new innovations – whether it’s focusing on a particular project, gaining insight into a different area of the business or getting together with colleagues to brainstorm, sharing knowledge, expertise and looking at new ideas and innovations to benefit our customers, our teams and our business. If you're working in one of our offices there are various break out and/or kitchen areas - and outside/green space areas at or near to the offices - allowing you to have some time away from desk; go for a stroll, take some exercise, eat your lunch, catch up with colleagues, read, listen to music, play computer games, so you have somewhere to relax, refresh and reboot. We have a casual dress code.
Words from our recruitment team
Hello, I'm Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at