Facilities Duty Manager
TMFMFDMTE_1776427465 Posted: 17/04/2026 Facilities Duty Manager - Teesside Salary: £33,000-£36,000 (DOE) Location: Teesside (on-site) Contract: Full-time, Permanent Reporting to: Services Manager Shift Pattern: 4 on / 2 off (mix of earlies & lates) - 2 x 08:00-16:00- 2 x 12:00-22:00- then 2 days offThe RoleA varied, fast-paced operational role overseeing security, cleaning and maintenance on a large outdoor scheme. We're particularly interested in candidates with strong retail experience to strengthen the existing Duty Manager team.What You'll Be Doing- Day-to-day duty management of soft services, ensuring excellent delivery across security, cleaning, maintenance and reception/customer services- Lead and coordinate a team of 10 on-site staff; manage cover, standards, and performance- Conduct H&S / pre-open / close patrols, incident response and reporting (Geopal / DISC or site reporting lines)- Drive service standards through audits, checksheets/logs, and continuous improvement initiatives- Manage cleaning schedules, weekly audits, COSHH compliance, stock control and uniform ordering (within budget)- Maintain relationships with centre management, occupiers, contractors and stakeholders (including local authority / crime initiative)- Support KPI/SLA reporting and the client's environmental objectives (including waste strategy and recycling effectiveness)What We're Looking ForEssential- Experience in Security, Cleaning or Operational Supervisory/Management (retail background strongly preferred)- Confident people leader with strong customer service mindset- Solid H&S awareness; comfortable working under pressure and to deadlines- Strong communication skills (written & verbal)- IT confident (Teams, Excel, Word)- Full UK driving licenceDesirable (training can be provided)- SIA licence, First Aid at Work, IOSHBenefits- Company pension- Training & development (NVQs/Diplomas + support)- Retail Trust (24/7 wellbeing + financial support) & Perkbox discounts- HSF health cash plan support (dental/optical/prescriptions/medical contributions)If interested, please send your CV or call Tom on 07594519032