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Do you enjoy being on the phone? Good with people and able to provide a first class service? Then read on…..
A very good client of mine who put the fun factor into the workplace are on the look out for a Customer Service Advisor..
Monday through to Friday: 08:00am to 17:30pm (30 minute lunch break)
Responsibilities:
* Answering calls and responding to emails providing customers with accurate and relevant information to assist in their queries.
* Welcoming customers when they arrive on site and deal with their queries.
* Develop and maintain positive and supportive relationships with customers throughout the duration of their engagement.
* Liaising with relevant members of staff at our different branches to obtain correct and up to date information to support our customers.
* Follow up customer calls where necessary and maintain a consistent point of contact for customer queries and concerns.
* Identify and escalate priority issues.
* Log comments, compliments and complaints in accordance with company procedure.
* Work in a flexible manner and undertake any other duties and responsibilities within the scope of the position.
Person Specification:
The successful candidate will have:
* At least 3 years’ experience in a busy customer service environment that involves taking/making calls.
* An outstanding and demonstrable communication skills, both oral and written communication with an exceptional telephone manner.
* Strong organisational skills, the ability to multi-task with keen problem-solving skills and attitude.
* A positive, can-do attitude, able to work with minimum supervision.
* Flexibility to adapt to changing work requirements and customer needs.
* Confident and demonstrable IT skills.
* Ability to remain calm in stressful situations with a sympathetic understanding that our customers find themselves in a distressing situation.
* Responsive, prompt and supportive to the wider team and colleagues.
* Outgoing attitude and keen to integrate themselves into the branch team.
Lovely working environment, I’d highly recommend this job
To hear more contact the Dove today…
Job Title:
Customer Service Advisor/Receptionist
Job Category:
Contract Type:
Full Time
Location:
Borehamwood
Job Ref:
9277
Closing Date:
Job Views:
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