Outbound Logistics Manager
Location: London (hybrid - 50% office Oxford Circus, 50% remote)
Salary: Circa £45,000-£55,000 DOE
IMPACT EVOLVE are proud to be partnering with an iconic Japanese lifestyle brand, to appoint a Outbound Logistics Manager to their growing EMEA team.
This is an opportunity to join a brand at a pivotal moment, scaling fast, building independence from shared services, and expanding its footprint across Europe. You'll bring structure, visibility, and commercial edge to a business that's evolving from "start-up mode" into a mature, data driven operation.
From day one, you'll take ownership of outbound logistics across retail, e-commerce, and marketplace channels, ensuring performance, service, and customer experience keep pace with growth.
Key Responsibilities
3PL & Warehouse OperationsSupervise outbound logistics performance across European 3PL partners - ensuring warehouses have the right training, materials, KPIs, and SLAs in place.
Retail & E-commerce FulfilmentOwn delivery and returns visibility across retail, e-commerce, and marketplace (Zalando) channels. Track delays, escalate proactively, and partner with Customer Service and Retail teams to keep things running smoothly.
Customer Experience (WISMO)Analyse "Where Is My Order" queries, identify root causes, and build processes that reduce friction and improve delivery experience.
Cost Control & ProcurementDevelop structured monthly cost reports and track trends vs. budget. Manage procurement for outbound logistics and retail packaging, liaising closely with Finance.
Retail Packaging Management Forecast packaging needs, manage suppliers across Europe and Asia, and prevent last-minute shortages through smart planning.
Continuous Improvement Create standard trackers and KPIs, establish feedback loops, and drive operational excellence through data-led decision-making.
Travel Support site visits, warehouse reviews, store openings, and events across Europe - travel c.20%.
What We're Looking For
* 5+ years' experience in logistics, supply chain, or operations roles.
* Proven track record in direct-to-consumer environments (retail/e-commerce focus ideal).
* Systems-savvy with strong analytical skills. SAP experience preferred (S/4HANA a plus).
* Hands-on, adaptable, and comfortable rolling up sleeves to solve operational issues.
* Excellent communicator across cultures and time zones; Japanese or additional European languages a plus.
* Experience in cost reporting, procurement, and packaging logistics is desirable.
What Success Looks Like
* Full visibility and control of outbound logistics across all channels.
* 3PLs aligned, KPIs tracked, and performance communicated clearly.
* Cost reporting embedded and actionable insights delivered monthly.
* WISMO and delivery queries are reduced through smarter processes.
* Retail packaging is consistently available.
* Logistics operating as a seamless enabler of growth across EMEA.
Hiring Process
* Deep dive video interview with IMPACT EVOLVE
* First stage interviews with customer (cross-functional team)
* Final stage wrap-up interview with customer
IMPACT EVOLVE are committed to fairness, equity, and inclusion. We welcome applicants from all backgrounds and will provide adjustments as needed throughout the process.
Apply today. Bring structure, visibility, and excellence to a global icon in motion.