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Operations executive (quality of service)

Theale
Cornerstone
Operations executive
Posted: 16 June
Offer description

Continue to be the leading UK mobile infrastructure services company.
To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.

We are at an exciting time in our company’s development. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. To manage and govern the supplier in the delivery of the Planned preventative maintenance. Collect and record data of delivery and implement continual improvement and problem management to improve and enhance services. To define, record and play a part in the success of the Cornerstone Operations Maintenance Team while drawing and working in conjunction with other functions and areas of business ownership and professional / technical expertise
Work with Cornerstone Internal Teams to ensure that Shareholder network coverage is preserved and improved in line with business objectives.
To manage, record and deliver governance and compliance within the Delivery Operations and Cornerstone Estate by using appropriate mediums and mechanisms such as milestone reporting, meetings, one to ones and conference calls required to deliver all programs, in line with timescales, budget, contract requirements quality and scope.
To recommend and implement any changes to governance or contract that enables better execution of the contract deliverables.
Provide and manage all governance meetings and data behind all reporting into shareholders and Cornerstone senior reporting.
To proactively direct, manage, record and escalate all risks, issues and dependencies and subsequently oversee their resolutions and mitigation within Delivery Operations, Cornerstone Estates and shareholders delivery teams to ensure compliance within the Cornerstone estate.
To govern and be accountable for the delivery of the Planned preventative maintenance program, capturing the statutory compliance, defects, remedial works and delivery of reactive tickets within the agreed service levels.
Data management and control is paramount to drive the PPM program within agreed timescales, costs and quality. Quality, data recording and reporting will form an essential part of this role with an addition to managing the supplier and Cornerstone customers, inclusive of site audit where applicable.

Extensive experience in managing and delivering projects in complex and rapidly changing project or environments while leading matrix and multi-skilled teams
Experience of running projects within a Telecoms Cellular Network Infrastructure Share environment

Intermediate skills in Excel and MS project
Proven track record of managing people/suppliers and getting the best from multi-skilled teams
Excellent skills in Excel and MS project

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