Are you customer-focused, highly organised and confident building strong working relationships
Our client is looking for a proactive and detail-orientated Client Operations Coordinator to join their Client Relationship team in Southampton. This is a great opportunity for someone who enjoys working with clients, supporting service delivery and being part of a fast-paced operational environment.
As Client Operations Coordinator, you will support the day-to-day management of a portfolio of clients, ensuring client requests are handled professionally, efficiently and in line with agreed Service Level Agreements. You will work closely with clients and internal teams across the business to support smooth communication, effective planning and a high standard of service delivery.
This role would suit someone who enjoys problem solving, building positive relationships and taking ownership of their work. You will play an important part in supporting client satisfaction, operational efficiency and continuous improvement.
You will be responsible for:
1. Managing daily client requests in line with agreed service levels and client requirements.
2. Building and maintaining strong working relationships with clients and internal teams.
3. Acting as a key point of contact for designated clients, ensuring queries are handled professionally and efficiently.
4. Supporting client onboarding activity a...