Stephenson Park Health Group, Forest Hall branch, is seeking a full‑time Medical Receptionist / Administration Assistant.
Job Responsibilities
* Perform action tasks set by clinicians via the clinical system (SystmOne) and email.
* Ensure accurate data recording and enter patient information into the computer system.
* Manage the appointment system in accordance with practice policy.
* Respond to patient enquiries, explain procedures and arrange new and follow‑up appointments.
* Handle telephone calls, divert and take messages, ensuring accurate details and delivery through the computer system.
* Screen and record requests for home visits and refer to the on‑call doctor where appropriate.
* Scan, file and code correspondence and results promptly and correctly.
* Open premises at opening, deactivate the alarm, prepare for patients, and secure premises at closing, ensuring windows, lights and alarm are managed.
* Oversee the waiting area and inform patients of any delays to appointment times.
* Advise patients on relevant charges, accept payment and issue receipts.
* Undertake other duties as directed by the branch manager.
Person Specification
Qualifications
* English Grade C or above (or equivalent).
* Proof of a Disclosure and Barring Service check.
* A demonstrable commitment to professional development.
* Knowledge of and willingness to comply with the practice’s confidentiality, information governance and health & safety policies.
Experience
* Experience of telephone operation and handling patient calls.
* Experience with various IT software, particularly clinical administration systems.
* Experience working with the public/patients in a healthcare setting.
* Experience in a primary care or GP practice environment is desirable.
Attributes
* Strict adherence to confidentiality.
* Use of own judgement, resourcefulness and common sense.
* Ability to work without direct supervision and determine workload priorities.
* Ability to work as part of an integrated multi‑skilled team.
* Pleasant, articulate communication style.
* Ability to work under pressure and in a changing environment.
* Self‑motivated, flexible and initiative‑driven.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Starting wage: £12.75.
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