2 days ago Be among the first 25 applicants
Work schedule: Full-time, 35 hours a week. From 9:00 am to 5:00 pm.
Salary: £24,000 a year
Location: The job is based in our office in Lewes, East Sussex. After the 3-month probation period and after approval, you could work from home two days a week.
Set up in 1999, Vandu Language Services (VLS) provides professional and bespoke translation and interpreting services for public and private sector organisations in the UK, across Europe and worldwide. The business is expanding and diversifying into exciting new ventures overseas, so the people we are looking to recruit need to be broad-minded, forward-thinking and committed.
Purpose of the job:
To ensure the smooth running of the interpreting bookings system at Vandu Languages by acting as the first point of contact for clients and by processing (receiving) and delivering interpreting bookings using our booking platform.
Duties and responsibilities:
1. Take service requests, provide information. Ensure the accurate receipt of jobs over email, phone and via our booking portal from customers.
2. Ensure accurate delivery of jobs for interpreters, ensuring clear and complete job information that is customer complaint and clearly digestible for our interpreting professionals to deliver their role.
3. Implement customer requests for particular requirements with their bookings.
4. Maintain and operate manual and computerised information systems, e.g., search records and enter data onto the client database, ensure data is relevant and up to date, utilise tools required for day to day management of projects.
5. Maintain accurate statistical reporting on incidents, errors, cancellations and job delivery.
6. Review, monitor, and process all correspondence to and from customers.
7. To be the first point of contact for all telephone callers, and to respond with appropriate information in a timely manner.
8. Organise workload to ensure deadlines are met; schedule work assignments in order of priority and date received.
9. Respond to general customer inquiries and provide relevant information about VLS services to existing or potential clients.
10. Help with ongoing customer retention by ensuring customers and associates are happy with the service they receive, and that they feel supported.
11. Participate in staff meetings, training and development activities and supervision sessions.
12. Assist with the registration and remain a point of contact for new interpreters as they begin their interpreting career
13. Adhere to VLS Policies and Procedures as necessary.
14. Perform miscellaneous job-related duties as assigned.
15. Take responsibility for the out-of-hours/emergency phone. This responsibility will be shared on a roster basis with your colleagues.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with your job, and, in addition, as a term of your employment, you may be required to undertake various other duties as may reasonably be required.
Your duties will be as set out in the above job description, but please note that VLS reserves the right to update your job description from time to time, to reflect changes in, or to, your job. You will be consulted about any proposed changes.
Please include your CV with your application or send it to training@vandu.co.uk.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Translation and Localization
Referrals increase your chances of interviewing at Vandu Languages by 2x
Get notified about new Booking Coordinator jobs in Lewes, England, United Kingdom.
Lewes, England, United Kingdom 1 week ago
Brighton, England, United Kingdom 1 week ago
Lewes, England, United Kingdom 3 days ago
Brighton, England, United Kingdom 2 days ago
East Sussex, England, United Kingdom 1 month ago
Reservations Executive - Travel / B Corp
The City Of Brighton And Hove, England, United Kingdom 4 weeks ago
Commercial Bookings & Events Coordinator
West Sussex, England, United Kingdom 2 weeks ago
Part Time Site Administrator - 12 month contract
East Sussex, England, United Kingdom 2 weeks ago
Burgess Hill, England, United Kingdom 1 hour ago
Brighton, England, United Kingdom 5 days ago
Little London, England, United Kingdom 1 week ago
Worthing, England, United Kingdom 6 days ago
Uckfield, England, United Kingdom 6 days ago
Brighton, England, United Kingdom 1 week ago
Worthing, England, United Kingdom 1 week ago
Brighton, England, United Kingdom 2 days ago
Eastbourne, England, United Kingdom 1 day ago
West Sussex, England, United Kingdom 3 days ago
East Sussex, England, United Kingdom 1 week ago
Little London, England, United Kingdom 1 week ago
Brighton, England, United Kingdom 1 week ago
Administrator - 12 month FTC (Maternity Cover)
West Sussex, England, United Kingdom 8 hours ago
Reception and Customer Service (Placemaker)
West Sussex, England, United Kingdom 5 hours ago
East Sussex, England, United Kingdom 1 week ago
Brighton, England, United Kingdom 1 week ago
Hailsham, England, United Kingdom 1 week ago
East Sussex, England, United Kingdom 2 weeks ago
Lewes, England, United Kingdom 6 days ago
Crowborough, England, United Kingdom 3 days ago
Pevensey, England, United Kingdom 1 day ago
Horley, England, United Kingdom 23 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr