About
At Reskinned, we believe in using business as a force for good. We’re powering takeback and resale programmes for some of the world’s leading fashion brands. In the UK alone, there is £80bn of pre-loved clothing sitting in the back of wardrobes. We’re combining over 20 years of textile recycling experience with clever tech to ensure we get clothing and footwear into the hands of the people who will value it most at each stage of its life. The Reskinned process ensures we maximise each item’s value and potential re-wear opportunities. We promise to reuse or recycle 100% of what we receive and ensure 0% enters landfill.
Reskinned also makes buying pre-loved fashion as easy as buying new so we can all get our fashion fix, only in a more sustainable way. Recommerce is predicted to be bigger than fast fashion within 5 years and Reskinned are part of the movement that are going to make this happen.
We’re a small family, growing rapidly and we’re looking for people who are passionate about sustainability and changing the way we shop for the better.
This is a great opportunity if you:
* are adaptable in a challenging start up environment;
* are a good problem solver with an eye for detail and want to learn lots in the fashion circularity space;
* are passionate about joining a company that is growing rapidly; and
* want to work at a place that values sustainability at the core of all its operations.
The Warehouse Operations Manager is an integral part of our business, working directly with the Co-Founders and other members of the leadership and wider team. It requires strong organisational skills and forward planning with the ability to adapt and change quickly, thinking on your feet as priorities and budgets change. You will be required to think creatively about warehouse space and logistics and have the ability to deal with ambiguity, the business moves at pace and it is essential to the role to be able to change direction if required. You will need to be an excellent communicator and demonstrate strong people management skills as well as knowledge of organising and running a busy warehouse environment. You must be comfortable with data and comfortable producing analytical performance reports on the teams and processes you oversee. You will be required to work closely with all teams across the business, producing valuable data related to stock control and team productivity as well as oversight of both the listing and customer services/fulfilment team. Your role as Warehouse Operations Manager is to maximise the performance of your teams and to deliver against goals agreed with the Leadership Team.
The role is based at our Warehouse in Canning Town, East London.
Summary of the role
Manage day-day warehouse operations including goods in, picking, packing and dispatch.
Lead, train and motivate warehouse team members to maintain high performance and productivity
Monitor stock accuracy, inventory control and warehouse KPI’s
Ensure all operations comply with health and safety regulations and company procedures
Optimise warehouse layout, processes and workflows to improve efficiency
Work closely with Co-Founders, Leadership Team and the wider Reskinned team plus external suppliers such as logistics, transport and brand partner teams
Maintain accurate reporting and performance tracking
Role in more detail
Physical Warehouse Environment:
* Logistics - Managing incoming deliveries and any outgoing collections
* Space Management - we are a busy warehouse across 3 units so organisation and creativity are key to the success of this element of the role. You are expected to liaise with our Brand Partners’ logistics teams and our internal teams to ensure adequate stock management is in place
* Team - Management of the warehouse team to ensure space is utilised efficiently
* Compliance - Health and Safety management including Fire Risk and general health and safety ensuring potential risks are highlighted and addressed adequately. Liaison with our Health and Safety Providers and yearly planning of inspections
People:
* You will be responsible for the day-to-day management of the Customer Service & Fulfilment Team, Listing Team and Warehouse Operations Team, liaising with those team supervisors to ensure each team is working at optimal level and to the best efficiency possible, escalating any issues to the wider team where necessary and in a timely manner
* We have a high retention rate which we are hugely proud of with motivated staff receiving the London Living Wage, we believe strongly in personal development and internal progression. Our warehouse team has increased by over 40% in the past year as the business continues its rapid growth
* In conjunction with the team supervisors, constant monitoring and analyses of the performance of each team, ensuring each team is reaching its full productivity potential
* Ensuring each team has the training required to fulfil their role adequately
* Developing the team by meeting regularly to ensure progression and development aspirations are discussed and actioned where possible
* Regular liaison with other internal teams to ensure resourcing requirements are agreed and met
* Weekly and monthly reporting on team performance addressing any issues with the Leadership Team
Profit:
* Ensures resource cost is managed against productivity measures and targets
* Manage stock loss on warehouse resale inventory and look at solutions and processes to reduce loss
* Ensure logistics and supplies costs are reviewed regularly for efficient use of budget
* Builds strong relationships with vendors to enable reduction in costs and maximise vendor SLAs and solutions
Tech and Software:
* Management and monitoring the use of tech and software, looking at opportunities to optimise flow and usability
* Continues to build strong relationships with the tech team to enable development, enhancement and growth
* Ensures cyber security compliance is continuously monitored
What we’re looking for
* An outstanding operational leader with proven experience as a Warehouse Operations Manager working within a fast-paced environment
* Strong analytical skills and a keen eye for detail.
* Experience of running a busy warehouse across multiple locations
* A good trouble shooter, digesting problems to deliver positive outcomes
* A self-driven and motivated individual with the ability to work independently or as part of a team, in a fast-evolving and dynamic start up environment
* A strong communicator, with excellent organisation and prioritisation skills
* Experience in WMS systems and inventory management
* Strong Excel skills are essential plus experience in Microsoft Word and Powerpoint
* Familiarity with eBay, Shopify and customer service/ helpdesk platforms
* The ability to bring fresh ideas to the team and propose new and innovative ways of working
* Someone with good knowledge of pick and pack, labour productivity and capacity planning
* A keen interest in fashion, with a particular passion for sustainability and circularity
Everybody’s welcome
Reskinned is for everyone. We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.
Reskinned is an equal opportunity employer. We do not discriminate on the basis of any protected status.
Employee benefits
* Monthly clothing allowance
* Cycle to Work Scheme
* 22 days holiday per year
* Employee discounts via our BrightHR app
* Employee Assistance Programme
Application process
Step 1
If you are interested in this role, please email with your CV and a cover letter, highlighting how your experience matches the job description and why you think you would make a positive addition to the Reskinned team.
Step 2
A 30-minute intro video call with the Operations Manager and Co-Founders.
Step 3
We’ll contact you via email within 2 weeks of your intro video call to let you know if you’ve been successful to reach the next stage of the process. If you’ve been successful, you’ll be asked to come to our London office for a face-to-face interview with the Operations Director and Co-Founders.
Step 4
We’ll contact you via email within 2 weeks of your face-to-face interview and let you know if you’ve been successful or not.