Position Description:
At CGI, we empower leaders who can transform ambition into measurable outcomes. As a Service Delivery Director, you will take full ownership of delivering mission-critical services that underpin the UK’s digital future. Partnering with senior stakeholders, you will shape client success, inspire teams to achieve excellence, and drive innovation that directly improves the daily lives of UK citizens. This is a unique opportunity to be at the forefront of industry change, leading with purpose in an environment that values collaboration, creativity, and ownership.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This is a hybrid position.
Your future duties and responsibilities:
In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. You will lead with influence, shaping strategic client relationships at the highest levels while driving operational excellence across IT and service management. By combining your commercial acumen with a people-first approach, you will inspire teams, nurture talent, and create the conditions for sustainable growth.
As part of CGI’s senior leadership team, you will play a pivotal role in shaping the account direction, ensuring services are delivered with rigour while identifying opportunities to evolve and expand our client partnerships. You will act as the service governance lead, ensuring quality, compliance, and innovation remain at the heart of every engagement.
Key responsibilities include:
Inspire, mentor, and develop teams, fostering expertise aligned to evolving market needs.
Lead and own all aspects of service delivery, including contract performance and reporting.
Manage client relationships at senior levels, building trust and long-term partnerships.
Drive financial and operational performance, ensuring delivery of business outcomes.
Govern end-to-end ITIL-aligned service functions and sign off on new project work.
Identify and secure new opportunities, expanding services through strong commercial insight.
Required qualifications to be successful in this role:
To succeed in this role, you will bring proven experience of leading major infrastructure programmes, ideally within highly regulated environments. You should demonstrate strong commercial judgement, exceptional relationship-building skills, and the ability to inspire and motivate senior stakeholders and diverse teams alike.
You should have:
A demonstrable track record in delivering large-scale IT and service programmes.
Strong experience managing complex service contracts and governance.
Proven ability to build and sustain trusted senior client relationships.
Commercial acumen with experience driving revenue, growth, and profitability.
Leadership skills to develop and inspire teams in dynamic environments.
Knowledge of ITIL service management functions and best practice.
Eligibility for UK Security Clearance (SC level).
Skills:
1. Delivery Management
2. Process Management
3. Business Development