Fast track file handler - 12 month FTC Liverpool onsite 2 x week Description The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients. Key Responsibilities * Handling a caseload of predominately Litigated Motor Claims to settlement * Create case strategy following Client Guidelines and review of information available * Assessing cases and liability of claims * Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs * Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making * Allocate funds to the appropriate client accounts as per agreed procedures to ensure the us and the client receive appropriate payments * Undertaking periodic reviews of files in line with Client requirements * Updating reports * Meeting agreed performance targets * Ensuring files are kept within ISO 9001 guidelines * Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested * To ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise * Previous experience as a minimum in a similar role * Experience of handling litigated files * Experience of MOJ processes at all stages * Good telephone negotiation skills * Have an understanding of protocols * Excellent listening and verbal communication skills * Proficient IT skills * Adhere to our Values