An excellent opportunity has arisen for a skilled Aftersales Advisor to join a leading car supermarket based in Hinckley. This is a vital role within a fast‑paced, customer‑focused environment, where you will serve as the primary point of contact between customers, warranty providers, and repair centres. The successful individual will ensure that every customer interaction demonstrates professionalism and delivers outstanding service.
Benefits
* Monday to Friday working pattern (no weekends)
* £24,500 basic salary
* 28 days holiday allowance
* Free onsite parking
* Supportive team environment with ongoing training and development opportunities
Duties
* Handling customer enquiries and warranty claims efficiently and professionally
* Coordinating between customers, warranty providers, and repair agents to ensure smooth processes
* Managing customer complaints with empathy, providing clear communication and resolutions
* Providing regular updates to customers throughout repair or warranty processes
* Ensuring all customer needs and expectations are met to the highest standard
* Maintaining accurate records and documentation related to aftersales activities
Requirements
* Proven experience in a customer service role, ideally within the motor trade sector
* Confident communicator with strong administration and PC skills
* Friendly, professional, and customer‑focused approach
* Excellent problem‑solving abilities and resilience in a busy environment
* Ability to multitask effectively and stay organised under pressure
* Technical or vehicle knowledge is advantageous but not mandatory
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