Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working person to work in our café, welcome visitors and maintain visitor standards at RSPB South Stack. Our café and visitor offer is a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience. Duties will include working in our café serving customers and helping to maintain the high visitor standards of our busy visitor operation. You will be able to communicate well with our visitors and offer excellent levels of customer care. Our work is planned via the use of rotas and this part-time role will include weekend and bank holiday working. Full induction and training will be provided. This is an 8-hour contract working Monday & Friday with an additional 8 contracted hours during peak season on a Tuesday and Wednesday. Flexibility to cover additional shifts is an essential as part of this role. Essential skills, knowledge and experience: Positive and reliable approach to supporting visitors and colleagues Able to communicate clearly and confidently with visitors and colleagues Able to respond positively and professionally to visitor questions and customer service situations. Able to handle payments and follow cash handling procedures accurately Able to work collaboratively with colleagues and volunteers in a busy visitor environment Understanding of basic food hygiene practices in a café or customer-facing environment Able to manage day-to-day tasks independently and stay organised during busy periods Able to provide friendly and helpful customer service to a wide range of visitors Desirable skills, knowledge and experience: GCSE Maths and English or equivalent. Welsh Speaking Additional Information The contract will be an immediate start, ending 4th October 2026. We reserve the right to extend make permanent at any time. We are looking to conduct interviews for this position on the 15th of June 2026. For further information please contact eluned.jones@rspb.org.uk Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received. As part of this application, you will be asked to provide a copy of your CV and complete a short form. In the cover letter section of the form please explain how you meet the set criteria above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.